Delivery Returns

Delivery

Introducing new delivery rates and International Express delivery (1-2 day tracked delivery)

Enjoy a flat rate on our delivery, which means our postage are always the same, no matter the number of items you order

ServiceCost(Flat Rate)Dispatch Aim
UK – StandardFree Delivery2 to 4 days
Royal Mail 1st Class
UK – Express (Order before 3PM)£4.99Next working day
Order Above £100
UK – Express (Order before 3PM)Free DeliveryNext working day
Europe:
Order Over £100Free3 to 7 days
Order Under £100£5.993 to 7 days
Express Delivery (Order before 1PM)£15.99Two working day
US
Standard Delivery£7.997 to 10 days
Express Delivery (Order before 1PM)£15.99Two working day
Rest Of the World
Standard Delivery£9.997 to 10 days

Although we try to keep our postage prices to the lowest for our customers, please note that all prices stated are subject to unannounced changes at our complete discretion. .

We cannot deliver to a PO BOX Please do not set the delivery. In doubt or if you have a question, please contact us.

UK Express: For the next day delivery, order should be placed before 3 PM.
Please Note: There is no Saturday delivery with this service. This means that any order placed after 3 PM on a Friday and during the weekend will be dispatched on the next Monday. . If your order includes any out of stock items they will follow on at a later date via our standard courier. If all of your order is unavailable we will contact you for additional guidance. Also some location in the UK may take longer than 24 hours to deliver. These locations include Scottish Highlands and Islands, part of Northern Ireland, Isle of Man, Jersey, Guernsey and isle of Scilly.

* USA, Ireland, Netherlands, Belgium, Luxembourg, France, Germany, Spain, Portugal, Denmark, Finland, Sweden, Austria, Italy. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends will be dispatched on the next working day.

** Estonia, Lithuania, Latvia, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Greece, Malta. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends be dispatched on the next working day.

We use Royal Mall, DPD and DHL for our postal services, but please note that we can temporarily or permanently change it to another courier company at our discretion.

To improve our customer, experience, courier companies may send instant email updates and / or text updates about your parcel. Please contact us if you need more information.

This is the customer’s responsibility to provide us a correct address for delivery. It is also the customer’s responsibility to clear any possible customs charges for any order outside the EU.

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You must select the correct shipping/delivery country when prompted to in our checkout section. if you have entered an incorrect country by mistake and have received a cheaper shipping rate, we will need to get in contact to re-evaluate the shipping costs and total value of the order. This may cause delays in processing your order.


Be aware that delays can occur with your countries Customs and Excise and these delays are outside of our control. We cannot be held responsible for postage delays or items lost or damaged once dispatched.

Returns

We genuinely believe that we are offering a high quality product using designs which are exclusively licensed to our parent company “Pandor Clothing UK. and if for any reason you are not completely satisfied with any product purchased from us, we will be happy to exchange the item or refund your money. Simply return the item to us within 14 days from the date of purchase, enclosing your invoice.

Our address is:

Unit 14 River Side Industrial Estate,
27 Thames Road, Barking Essex,
United Kingdom
+44(0)208-591-7862
info@gothsapparel.com