Refund policy

Returns

We genuinely believe that we are offering a high quality product using designs which are exclusively licensed to our parent company “Pandor Clothing UK. and if for any reason you are not completely satisfied with any product purchased from us, we will be happy to exchange the item or refund your money. Simply return the item to us within 14 days from the date of purchase, enclosing your invoice.

Our address is:

Our return policy lasts 30 days. If 30 days have gone from the time of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return,  item(s) must be unused and must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
On approval your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a ??? certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund within the specified time frame, please contact your bank or credit card provider first
it may take some time before your refund is officially posted in your account
If you’ve done all of this and you still have not received your refund yet, please contact us at mailorder@gothsapparel.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only exchange  items if they are defective or damaged. For same item exchange, send us an email at mailorder@gothsapparel.com and send your item to:

Unit 14 River Side Industrial Estate, 27 Thames Road, Barking Essex, United Kingdom.

Shipping
To return your product, you should mail your product to:

Unit 14 River Side Industrial Estate,
27 Thames Road, Barking Essex,
United Kingdom
+44(0)208-591-7862
info@gothsapparel.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.